Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between MAD STACK, LLC and the organization that subscribes to LucidOS (“Customer”, “you”). By creating an account, accessing lucidcre.com, or using any part of the service, you accept these Terms. If you accept on behalf of an organization, you represent that you are authorized to bind it.

If a signed order form, master services agreement, or enterprise addendum exists between us, that document controls where it conflicts with these Terms.

LucidOS is a modular, multi-tenant platform for multifamily owner-operators. Core functionality covers organizations, roles, properties, units, people, and occupancies; additional modules — including Acquisitions, CRM, Outreach, Voice, Website, and RUBS utility billing — are activated per organization and may be billed separately.

LucidOS layers on top of your property management system; it does not replace it. Your PMS remains the system of record for the data it owns. We may add, change, or remove features over time. We will not materially degrade a feature you are paying for without reasonable notice.

Access granted before general availability of version 1.0, and any feature we label beta, preview, or early access, is provided as-is for evaluation. Pre-release functionality may change without notice, may be unstable, may lose data, and may be withdrawn. Service-level commitments and support response targets do not apply to it.

We may contact beta participants for feedback. If you send us suggestions, we may use them without restriction or obligation to you.

You are responsible for the accuracy of your account information, for the confidentiality of credentials, and for all activity under your organization’s accounts. Seats are assigned to named individuals and must not be shared. Notify us promptly at support@madstack.io of any suspected unauthorized access.

Your administrators control roles and permissions within your organization. You are responsible for configuring them appropriately and for the actions of your members.

You agree not to:

• Use the service in violation of any law, including fair housing, consumer protection, anti-spam, telemarketing, call-recording, and privacy laws.
• Send communications through Outreach or Voice to recipients who have not consented where consent is required, or ignore opt-out and do-not-call obligations.
• Upload content you lack the right to upload, or that infringes intellectual property or privacy rights.
• Attempt to access another organization's data, probe or circumvent security or authentication, or exceed the access your role grants.
• Reverse engineer, resell, sublicense, or provide the service to third parties as a service bureau, except as expressly permitted.
• Interfere with the integrity or performance of the platform, including through automated scraping or excessive request volume.
• Use the service to build a competing product, or benchmark it for publication without our written consent.

You are solely responsible for compliance obligations that attach to how you operate your properties — including utility billing methodology, tenant disclosures, and record-keeping. LucidOS provides tooling; it does not provide legal, tax, accounting, or investment advice.

You retain all right, title, and interest in the data your organization submits to or generates in LucidOS(“Customer Data”). You grant MAD STACK, LLC a non-exclusive licence to host, process, transmit, and display Customer Data solely to provide and support the service, and to comply with law.

You represent that you have the rights and, where required, the consents necessary for us to process Customer Data — including personal information about tenants, prospects, investors, and staff. Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms.

We may generate aggregated, de-identified statistics that cannot reasonably identify you or any individual, and use them to operate and improve the service. We do not use Customer Data to train general-purpose machine learning models.

On termination you may export Customer Data for 30 days. After that we delete or anonymize it on the schedule set out in the Privacy Policy.

LucidOS integrates with services you choose to connect — including property management systems such as AppFolio, and Google services such as Analytics and Search Console. Those integrations operate under your credentials and your agreements with those providers.

We are not responsible for the availability, accuracy, or acts of third-party services, and an outage or API change on their side may interrupt dependent features. Where a provider requires it, your use of the integration is also subject to that provider’s terms — for Google, the Google API Services User Data Policy.

LucidOS is not affiliated with, endorsed by, or sponsored by AppFolio, Inc. or Google LLC. Product names are the trademarks of their respective owners and are used for identification only.

Paid plans are billed per seat on the interval shown at purchase, in advance and in US dollars. Module activations, add-ons, usage-based charges such as AI credits and answered calls, and overages are billed as incurred. Fees are non-refundable except where required by law.

Subscriptions renew automatically until cancelled. You may cancel effective at the end of the current term. We may change pricing on 30 days’ notice, effective at your next renewal. You are responsible for applicable taxes. We may suspend access to accounts more than 30 days past due after notice.

MAD STACK, LLC and its licensors own the LucidOS platform, software, design, documentation, and all related intellectual property. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the service during your subscription term. No rights are granted other than those expressly stated.

Except as expressly stated in a signed agreement, the service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that outputs — including AI-generated summaries, underwriting figures, scores, and allocations — will be accurate or complete. You are responsible for reviewing outputs before relying on them for financial, legal, or operational decisions.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused and under any theory of liability. MAD STACK, LLC’s total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid to us for the service in the twelve months preceding the event giving rise to the claim. For free, trial, or beta access, that cap is one hundred US dollars ($100).

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

You will defend, indemnify, and hold harmless MAD STACK, LLC and its officers, employees, and agents from third-party claims, damages, and costs (including reasonable legal fees) arising out of Customer Data, your use of the service in breach of these Terms, or your violation of law or third-party rights. We will notify you of any such claim, give you control of the defence, and provide reasonable cooperation at your expense.

You may terminate at any time by cancelling your subscription. We may suspend or terminate access if you materially breach these Terms and do not cure within 15 days of notice, if your use poses a security or legal risk, or if required by law — and may suspend immediately without notice where the risk is severe. On termination your right to use the service ends; sections covering data, intellectual property, disclaimers, liability, indemnity, and governing law survive.

These Terms are governed by the laws of the State of Texas and the federal laws of the United States, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Texas.

Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not assign these Terms without our consent, except to a successor in a merger or asset sale. If a provision is held unenforceable it will be limited to the minimum extent necessary and the remainder will stay in effect. A failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy and any order form, are the entire agreement between the parties on this subject.

We may update these Terms; material changes take effect on the revised effective date, and we will notify account administrators beforehand. Continued use after that date constitutes acceptance.